Your behavior indicates who you really are. It shows how you really think.
We all remember the words our parents spoke:
- Do as you say
- Practice what you preach
- Walk the talk
- Actions speak louder than words
At National Agents Alliance, CEO Andy Albright puts it this way: Trust Only Action.
When you say one thing and do another you are a hypocrite. Our clients have a hard time with trust when an agent doesn’t follow through on their promises. This kind of behavior not only affects the reputation of the agent, but impacts, in the eyes of the client, the image of National Agents Alliance.
When an agent sends mixed messages it creates doubt in the client’s mind, and we know when there is doubt, it is difficult to complete a sale. There are enough hurdles to scale without adding the confusion and disappointment that comes with the failure to keep your word. Clients want to feel like they can count on what you say, that you are someone they can trust with their business. If you show up late and unprepared you just planted a seed of distrust, and the client wonders if this is the real you.
Top producers at National Agents Alliance work extremely hard to build a reputation that clients trust and rely on. They have made it to the leader boards by consistently matching their words with their deeds…they really do mean what they say and prove it with action.
In this business, results are everything. If you are not satisfied with the results, examine closely what you are doing, not what you are saying. When necessary, change what you do.
To maintain the confidence of colleagues and clients, implement these ideas into your daily actions:
- Model behavior you want to see from others (we learned the Golden Rule as children)
- Follow ALL the rules you set
- Reward good behaviors
- Do what you say you’ll do (creates trust)
- Honor your commitments – practice what you preach
Leaders at National Agents Alliance follow these basic tenets because they know from experience that who you really are is defined by your behavior, not by your words.