At National Agents Alliance, we talk a lot about making a difference both in our agents’ lives and in the lives of our clients. Chris Wassarman shared the following story about an appointment that changed both his and his client’s life.
“Last night I met with a 58 year old woman who was completely deaf 100%. She was very good at reading lips so I was able to communicate with her that way. We were sitting at her kitchen table watching the Yankees game. She had a small $5,000 policy that was going to expire when she turned 70. She made a mere $10,000 a year and didn’t live in the nicest house, so I knew she needed something she could afford and at the same time that was actually going to fit her needs. I was able to write her up a $10,000 policy for only about $34 a month, which she could afford. She was grateful, to say the least.
Before I left she asked me what roads I would take to get back home; she has always wanted to drive more, but has never been able to because she felt restricted to her house due to her impairment. I told her that I really didn’t know because I have OnStar and the OnStar voice just directs me where to go so I don’t pay attention to the roads. She then told me with a saddened look on her face ‘Oh, so it’s not something that I could use’. I told her she could always use GPS because it shows a display. ‘How much are they?’ she asked, ‘I probably wouldn’t be able to afford it anyway.’ I knew that I had an extra GPS in my car that I didn’t use and on top of that I have OnStar, my fiancé has 2 GPS’s, and I have GPS on my phone, so I told her to hold on and I went to my car, grabbed my GPS, and gave it to her. The look in her eyes was more powerful than any words she could have ever said. She looked me in my eyes and said ‘Thank you! You just gave me freedom!’ Then gave me a hug and kissed me on the cheek.
I swear I got more out of that appointment then she did. It’s things like that that really make you feel like you’re doing people good; it made me realize that this job is so much more than money, it is truly about just being able to reach out and help others. We really can change lives, and that is the true beauty of this opportunity.”
We love to hear stories like Chris’s, so if you have a story to share, send it to us at firstname.lastname@example.org. Your experiences can inspire others, and we’d love to share them here.